Who should I contact if I have a complaint?

If you have a complaint or feedback regarding our services, you can contact us by phone, email or write to
us. Our contact details are:

Business development Department – Complaints

Phon No: +966114003552

Email: Complaints@watheeq.com

Workdays: From Sunday to Thursday At 9 AM to 5 PM

Address: First floor, Office 10, Building No. 6797, Touq Ward center, Prince Mohammed bin Saad bin Abdulaziz Road – Al Malqa District – Riyadh, Postal Code 13512

Our complaints team will acknowledge your complaint ASAP, conduct a full investigation, and respond to you with our findings within five working days.

If your complaint is complex and requires more time for a full investigation, we will inform you.

What are the next steps: If I’m not happy with the response you provide?

We always aim to provide our customers with solutions that meet their expectations. However, we recognize that we may not always be able to reach an agreement with you. If this is, the case and you remain dissatisfied once you have received our response, then please let us know by contacting our
Business development Manager using the contact details above. Our Business development Manager will acknowledge your complaint ASAP, review your complaint and original resolution and will work to provide a satisfactory closure to your complaint within five working days.

In the unlikely event we can’t reach agreement with you, we will send you a final response on behalf of Watheeq Capital and make you aware of your right to refer your complaint to the appropriate Regulatory Authority. This will be based on the jurisdiction by the Capital market Authority, in the Kingdom of Saudi Arabia.

Capital Market Authority (CMA) The local regulator for Kingdom of Saudi Arabia is the Capital Market Authority. If you are not satisfied with our response to your complaint, you should refer it, to the Compliance Directorate using the following contact details: www.cma.org.sa

Watheeq Capital is regulated by the Capital Market Authority (CMA) License 32-18189- to conduct company business under the Financial Services.

Our commitment to customer service

We are committed to handling all complaints –on any aspect of our service – fairly, thoroughly and
promptly